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Crisis Intervention Service

Crisis Intervention Services 


We operate as a drop-in service Monday to Friday. No appointments are required – people can drop in and speak to our staff to get the support they need. On average, we see 120+ people coming through our doors to access services daily.

When people enter The Marie Trust, the first person they see is a Crisis Intervention Worker. This person welcome visitors through the door, signposts the most appropriate services and refers those who require immediate intervention for crisis work.

The specialised Housing and Welfare Service will see those in immediate crisis. Depending on the specific needs of the individual, they can provide support in many ways such as:


  • Liaison with Homeless Casework Teams to advocate for vital accommodation
  • Liaison with Prison Services for follow on community support
  • Help with access to health services such as addiction, mental health and services
  • Adult Protection referrals for those identified as high risk
  • Hospital and house visits for individuals who require higher levels of support to resettle in the community
  • Outreach to the residents at the Bellgrove Hotel, Copland Road and Rennie Mackintosh Hotel
  • Housing options and homeless advice as many people are not aware of different housing options or support available
  • Advocating on the persons behalf with the casework team and support networks
  • Benefits advocacy - Initiating claims and following through until award is completed and carrying out appeal letters on behalf of clients
  • Practical support - Clothing, toiletries, accessing funds for clothes through Scottish Welfare Fund and other charitable funds

Food poverty in the pandemic

Throughout 2020 we were inundated with requests for food parcels with % of our presentations affected by food poverty and insecurity. This heightened throughout lockdown where we saw 90+ people presenting each day for meal packs and food parcels. Despite the easing of lockdown measures we don’t anticipate that these numbers will reduce.